Service Agreements
Service Agreements
Service, customised to your needs!
Your agreement with the e-Manager GmbH will be fully customised to your individual requirements. The following items, for example, might be included in your agreement:
- Control of incoming/outgoing EDI messages once per working day
- Administration of the e-business environment, e.g. reorganisation on request
- Setup of new EDI partners
- Setup of new messages / allocations
- Coception and definition of data interfaces; arising programming work
- Initialisation of fault management, e.g. notification of person/department in charge in the event of a fault
Presentation of alternative solutions on demand or in the event of a fault
Your advantages include:
Exact documentation of expenditure
- Monthly evaluation
- Response time – 3 hours
Service Request
Please contact us for any enquiries – We look forward to helping you!
print